Reflecting on this project, I am proud of the thorough discovery process and the strong alignment I achieved between the product owner and the engineering team. My efforts in understanding user personas and use cases laid a solid foundation for the project’s success. I excelled in facilitating clear communication and collaboration, ensuring that both the product vision and technical feasibility were aligned. One key learning was understanding the heavy focus on the sales intake process versus the engineering product costing process. Initially, I was concerned about the complexity of the engineering process; however, I realized that sales engineers, being more tenured, were well-versed in their tasks. In contrast, the higher turnover rate among salespeople necessitated a greater focus on usability testing for their intake process. This insight will guide me in future projects to better prioritize user needs based on their roles and experience levels.